How to Resolve Disputes at Microgaming and Playtech Casinos

Should you ever run in to any kind of difficulty when playing at a fully licensed Microgaming or Playtech powered casino, the best thing to do would be to get in touch with the customer support. When you visit the customer support area of the casino, you could try searching for an answer to your question in the FAQ section prior to actually contacting a member of staff.

If you can’t seem to find an answer to your question, you can then try and get hold of a member of staff who should be more than happy to assist you. You can generally speak to a member of staff directly over the phone or via a live chat feature. Email support is also available and even Skype support is becoming more widely available.

When you visit any of the Playtech or Microgaming powered casinos that we have reviewed for you, you will find that the telephone support number is an Australian toll-free number. Most of the time, the support will be able to resolve your issue or answer your question within a couple of minutes. If your dispute is more complex, perhaps you are having an issue with your account or you have spotted something untoward, such as faulty software, you should contact the support immediately.

The Microgaming casinos and Playtech casinos featuring on this site are all fully licensed and closely monitored by reputable authorities and this means that you have the proper legal backing that you are entitled to as a registered member should you need it. If the casino for example is reluctant to pay you, you can take your case to the licensing authority, but only if you don’t seem to be getting anywhere with the casino support.

This is why you should NEVER play in an UNLICENSED online casino because if an issue does occur, you won’t receive the legal backing that you are entitled to as a player. All of the casinos that we have recommended for you are licensed in one of the following reputable licensing jurisdictions, Alderney, Gibraltar, Malta, Kahnawake, Antigua and Barbuda, the UK or the Isle of Man.